Return & Refund Policy

At 7 Custom Boxes, we’re committed to delivering top-quality boxes and helpful customer support. That’s why we accept returns for both damaged and undamaged items. We aim to keep the return and refund process easy to follow and stress-free.

Standard Return Time

If you want to initiate the return process for defective or non-defective items, get in touch within 2 business days with pictures or videos. You can send the items back to us via mail within 10 days of delivery. Just make sure that the items are in its original packaging.

For reprints, once we inspect and approve it, we’ll begin the reprint process. Bulk orders typically take more time to complete. If you need it sooner, we do offer rush services, but they may come with an extra fee.

Return Shipping Costs

If you’re returning an item, you’ll need to cover the shipping cost yourself.

Refunds

7 Custom Boxes offer partial refunds only. Since all our packaging is made to order and production begins once you approve it, we retain a major portion (upto 99%) of the product cost. That means we can’t offer full refunds after delivery. Refunds are processed within 5 business days after we receive and inspect the returned product.

Need Help?

To return an item or report a problem, just email us at support@7customboxes.com. Make sure to include your order number and a clear description of the issue. Our team will respond and guide you from there.

You can also reach us at:

Phone: +1 234 246 7422

Email: support@7customboxes.com

Address: 6545 Market Ave N Suite 100, Canton, OH 44721 (By Appointment Only)